Cancellations and Refunds Policy

At C4S.Agency, we value our clients and strive to provide the best possible services. We understand that situations may arise where you may need to cancel a project or request a refund. Please read our policy below for clarity.

1. Project Cancellations

Before Project Start: If you cancel a project before work has started, you may be eligible for a full or partial refund depending on the terms of your agreement.
After Project Start: Once the project work has commenced, cancellations will be charged for the work completed up to the cancellation date.
Digital Campaigns: For ongoing digital marketing campaigns, a minimum notice period of 15 days is required for cancellation.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

Duplicate payment made by the client.
Service not delivered as per the agreed scope due to an error from our side.
Technical issues preventing project delivery, where no workaround is possible.

Refunds are not applicable for:

Change of mind after work has started.
Delays caused by lack of client communication, approvals, or required information.
Third-party service fees (e.g., hosting, domain, ad spend, software licenses).

3. Refund Process

All refund requests must be made in writing via email to support@c4s.agency with your project/order details.
Approved refunds will be processed within 7–14 working days via the original payment method.